PhoneRICH

Course Information		The course is aimed at improving the Customer Experience when making inbound enquiries into your Business. Consistency when dealing with Customers in the key to long term profitable growth. As the inbound enquiry can be the first point of contact and the first impression it is imperative to get this element of the Customer Experience right. Contents How to get Customers to commit to buy from you right there and then on the phone How to write powerful sales and service scripts to make price shopping a thing of the past How to project a professional image How to get your entire team using all 10 telephone performance standards How to overcome objections How to turn irate callers into Raving Fans

Course Duration		1Day

Accreditors		Action Coach

Who is the qualification for?		staff handling inbound enquiries from Customers

Suggested Progression of Completion		BusinessRICH

Call: 0845 3011107