Course Information

This course is aimed at all Customer facing Staff. It defines the standards by which your Customers are managed by your Team. Effectively managing Customers is the key to offering a great Customer Experience that will keep your Customers come back for more.

Contents

• How to identify your very best Customers and those who are more trouble than they are worth

• Why Customer satisfaction is not enough

• Simple yet effective techniques to get Customers raving about your business to everyone they meet

• The ActionCOACH ladder of Loyalty

• How to keep your Customers returning with more and more money each time

• The most effective way to generate referrals

• How to delight your Customers

• And most importantly how your team will make this happen.

Course Duration

1 Day

Accreditors

Action Coach

Who is the qualification for?

Business Owners, Sales Managers, Sales People, Customer Service Representatives, Marketing Personnel, Receptionists and other Customer facing Team Members.

Suggested Progression of Completion

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