Complaints
Our commitment is to treat every complaint seriously and deal with it sympathetically and confidentially. We will always do all we reasonably can to sort out the complaint fairly and to your satisfaction, although there may be times when we cannot do exactly what you want.
If you are not satisfied with any aspect of the service or support you get from us, please:
- write, call or e-mail ATC or speak to them in person.
- explain what has gone wrong and why you are not satisfied.
- say what you would like us to do about it.
Your ATC provider will have its own arrangements to investigate the problem. If they cannot put it right within 14 working days, they will tell you how to contact their management team. This team will review the complaint and, within another 14 working days, your ATC manager will let you know what can be done to put the situation right.
