Training Courses
Our promise to you...
We are committed to giving you the chance to learn at a time, place and speed that suits you.
Our promise tells you:
- what you can expect as an ATC learner
- what we would like you to do for yourself and other ATC learners
- what you should do if you want to make a complaint
First, and most importantly, all ATC trainers have been carefully chosen and have promised to do all they can to give everyone equal opportunities and to give you a great service.
Before you become an ATC learner, we will:
give you a friendly welcome
ask you what you want to do and what you hope to achieve
give you information about our courses and help you choose the right one for you (if there is a taster of the course you are interested in you can try it out)
tell you about the support that will be available to you as a ATC learner at a learning venue
tell you about course fees
Once you have decided to become an ATC learner, we will:
enrol you on the course you have chosen
give you access to ATC facilities, including a communication centre to keep you in touch with your tutor
help you to develop your personal learning plan
tell you who to contact if you have any problems
give you advice and help you to decide what to do next when you reach the end of your course
carry out our obligations in accordance with our terms and conditions which we encourage you to read.
As an ATC learner, we ask you to:
return any documents we ask you to fill out
show respect and consideration for other learners and ATC staff
read our Terms and Conditions which describe in more detail those things we ask of you
tell us how we can improve the quality of your ATC experience. If you are ever unhappy with any aspect of our service, let us know so that we can try and put it right.
Licensed Trade (BIIAB)
Access Training and Consultancy Limited (ACT), delivers a portfolio of courses accredited under the British Institute of Innkeepers Awarding Body. These courses are aimed at employees working within the licensed retail premises.
Award in Conflict Management
Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property. The BIIAB ACM helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment.
Personal Development
Stress, overload and burnout cost the UK economy alone, 3.7 billion pounds every year. Clearly prevention prevention and self help are better than cure. The personal price paid by individuals cannot be easily quantified We believe that one of the fundermental difficulties with modern life is that many of us think of ourselves as a 'one thing' and try to handle the overdose of requirements coming our way from one set of faculties, skills and capabilities. People are indeed complex beings with a huge array of natural skills and capabilities suited for different requirements and purposes. When unaware of these, we place unnecessary burden on the 'wrong player' by expecting them to accomplish a task they are not trained or designed to fulfil. We help to alleviate the feeling of stress, overload, loss of control and inability to handle the relentless demands of life in the 21st century. The consequences of which are improved performance, leadership of self and others and greater well-being.
Business Development
The objective of our Business Development Programmes is to provide Business Owners, Managing Directors, Managers and Staff Members the tools to identify the current position of their organisation. It then progresses to identify strategies to develop and improve the performance and dynamic of their organisations. The programmes are separated into 5 Development Programmes; Business Rich, Team Rich, Sales Rich, Services Rich and Phone Rich each specifically looking at strategies to develop individual aspects of the organisation.
