Privacy Policy
Information Collection and Use
This privacy policy explains how we use the information we collect about you. It explains how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
This privacy statement explains how we Access Training & Consultancy (ATC) collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used.
When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement.
Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made.
If you have any questions or comments about how we handle your personal information, please ring us on 0845 301 1107.
You may also contact us to tell us about any concerns you may have about our privacy statement.
We have registered as a data controller (in our registered company name of Access Training & Consultancy Limited) in line with the United Kingdom Data Protection ATC, 1998.
ATC is the sole owner of the personal information collected from this site.
Giving information for other people
When you give us information about another person, the other person must have agreed to let:
us process all their personal data.
you receive any data protection notices for them.
When you send information for someone else, you are confirming that you have told them :
which data they must give.
which information is voluntary.
how they can access and, if necessary, correct the data we hold about them.
The information we collect during the enrolment process
When you enrol with us, you (or the person enrolling you) must tell us:
your full name.
your gender.
your date of birth.
your address (and correspondence address if different).
primary telephone number.
any special need requirement or medical condition that requires treatment or attention.
next of kin details.
whether you have achieved at least a Level 2 qualification in English.
We also request other information including your title, middle name, email address, marital status and occupation; but you don't have to give us these details.
Following enrolment via the website, we may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning.
Other information we collect to see if you can have government funding
If government funding is available for any of our courses, you need to answer some other questions to see if you are eligible for funding. If you wish to take advantage of any such funding, you will be asked about:
your age.
your education so far.
your citizenship status and
where you live and how long you have lived there.
We, or our approved learning providers, may require additional information from you in order to support an application for funding. If you do not want to provide us with this information, we will not be able to offer you the course at the reduced price.
The information we collect when you access course materials
We collect information about how you use course materials to monitor your learning and improve our users' learning experience.
If you require information about us or our courses, we ask you to provide us with the information on the ”Contact Us” form on the website:
Title.
Full name.
Full address.
An indication of courses in which you are interested.
Where you heard about us.
You can also decide to give us your home and mobile telephone numbers and your email address but you only need to do this if you want us and/or our approved learning providers to contact you about ATC developments and offers in this way.
You may also provide personal data through:
letters and email.
customer feedback forms.
any conference, chatroom, message board, web space or other learning or communications facility operated by us.
In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.
The information we collect when you enter competitions
From time to time we may run competitions and promotions on the website. If you enter these, we may ask for your name, address and email address so that we can administer and control the competition and, of course, notify the winners.
Sensitive personal data
At or before enrolment you may be asked for sensitive personal information but you do not have to provide it. Where we invite you to provide such information, we will ask you to consent to our proposed uses of such data. If you do not wish to provide this information you may select the "Not Known/Not Provided" option.
You may also volunteer sensitive personal data to us or our approved learning providers, for example, when you submit a query or comment to us via the website or some other means of communication. If you do so, you explicitly consent to our using such information as described in this Privacy Statement.
Sensitive personal data includes details of your:
race or ethnic origin.
political opinions.
religious or other beliefs.
trade-union membership.
physical or mental health.
sexual life.
criminal record (including information about criminal proceedings and suspected criminal activities).
How we use the information we collect
We use your personal information:
to answer your queries or complaints.
to deliver our services.
to support your learning.
to provide course materials.
to carry out administration.
for general statistics and research.
for obtaining any relevant professional advice.
as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.
Third parties and sponsors
To achieve the purposes set out in this privacy statement we may need to give your information to our service providers (including our approved learning providers), agents, professional advisors and auditors and to your tutor(s).
We may also give your information to third parties who may take over part or all of the ATC business in the future, but only for the purposes outlined in this privacy statement.
If your employer, trade organisation or other group is sponsoring you, we may give the personal information we have collected to your sponsor to monitor your learning.
Communications between you and your tutor using any of the tools or functions we make available to you may be monitored by ATC staff to check the quality of tutor support.
Keeping you informed
We, and our approved learning providers, will use your information to send you regular updates about:
our services and materials
additions to the website
specific activities such as customer feedback surveys and competitions.
If you enrol on an ATC course but do not wish to receive this information, untick the relevant boxes on the ’contact permissions’ page (inviting us to contact you by post and for customer feedback purposes).
If you do wish to receive information about ATC developments and offers by telephone, email and/or SMS, please invite us to contact you by ticking the appropriate boxes.
If at any time, you change your mind about us contacting you for this purpose, please ring us on 0845 301 1107 or email us.
We will never use your sensitive personal data for marketing purposes or to target you for customer feedback purposes without your express consent.
Statistics
We may provide information that identifies you (your name, date of birth, address and postcode) to the Department of Work and Pensions so that they can check whether ATC learners have progressed into employment and compile statistical information about such progression. You will not be identifiable from the statistical information compiled.
Requests for information
If you have not registered as a learner but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.
Protecting your personal information
As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure.
All parties with access to your information are subject to confidentiality obligations
Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.
Keeping your personal data
We keep personal data :
for as long as is necessary to fulfil the purposes we collected it for
as required by law
to enforce or defend legal claims
Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.
Cookies
Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. We use cookies on our site to :
cut down the number of times you have to type in data
record the success of advertising, to target advertising and to track visitor usage
track responses to regular customer surveys and to make sure you don't see the same survey more than once
The cookies used on the website do not collect your personal information.
You can disable cookies but if you do, you may not be able to use certain features on our site and you may need to enter your password more frequently. If you want to know how to remove cookies from your browser, go to the 'All About Cookies' website.
In general, we use third parties to conduct online surveys on our behalf. We do not issue the cookies used in these online surveys and these cookies may require your browser to connect to sites that are not run by us. You can find out more about the cookies used in online surveys conducted on our behalf by clicking through to the website of the third party that is conducting the online survey.
Transparent gif files
Some of our web pages may contain invisible electronic tags that allow us count users that have visited certain pages. These files are only used to identify which advertisements bring customers to our website and you cannot be identified by them. They are not issued by us but by the relevant advertising provider. You can find out more about cookie type devices issued by third party advertisers by clicking through to the website operated by the relevant advertiser.
In any event, you can find out more information about electronic tags, if you go to the 'All About Cookies' website.
Your rights
You have the right to ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please ring us on 0845 301 1107or email us.
Links
Our website contains links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collects personal information from you.
Other information
You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although will still only be used in accordance with this privacy statement.
Notification of Changes
If we change our privacy policy we will post the changes on this page, and we may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
To find out more information about the Data Protection Act, please visit http://www.informationcommissioner.gov.uk.
