Course Information

To qualify for an SIA Door Supervisor Licence to you will need to satisfy four requirements:

1) Be over 18.

2) Pass an identity check.

3) Pass a criminal records check conducted by the SIA.

4) Possess a recognised door supervisor qualification..

Who Needs a Licence?

A Door Supervisor licence is required if manned guarding activities are undertaken in relation to licensed premises ‘when those premises are open to the public, at times when alcohol is being supplied for consumption, or regulated entertainment is being provided, on the premises’.

A Door Supervisor licence is required if you are performing this activity on behalf of yourself or your employer or your services are supplied for the purposes of or in connection with any contract to a consumer.

Two Types of Licence

There are two types of SIA licence:

• A front line licence is required if undertaking licensable activity, other than key holding activities (this also covers undertaking non-front line activity). A front line licence is in the form of a credit card-sized plastic card that must be worn, subject to the licence conditions.

• A non-front line licence is required for those who manage, supervise and/or employ individuals who engage in licensable activity, as long as front line activity is not carried out - this includes directors or partners. A non-front line licence is issued in the form of a letter that also covers key holding activities.

What does the qualification cover?

Training is delivered in two parts as follows:

Unit 1 - Role and Responsibilities of Door Supervisors in the Security Industry Environment (14 hours)

Part 2 - Communication Skills and Conflict Management (14 hours)

Unit 1 - Roles and Responsibilities of Door Supervisors

This section of the course covers the following topics:

• the role of the door supervisor

• behavioural standards

• customer service skills

• health and safety at work

• civil and criminal law

• the law in relation to licensing

• equal opportunities

• young persons

• how to comply with regulations as a door supervisor

• searching people

• eviction/ejection

• offensive weapons

• first aid and emergencies

• drugs

• arrest

• incident recording and scene preservation.

Unit 2 – Communication Skills and Conflict Management for Door Supervisors

This section of the course covers the following topics:

• introduction to communication skills and conflict management

• self-awareness

• avoiding conflict

• effective communication and customer service skills

• recognising and defusing conflict

• maintaining space

• defusing high risk conflict

• resolving and learning from conflict.

Are there any exemptions to this qualification?

If you have completed a door supervisor training course and/or qualification you may be exempt from some or all of the SIA's training and qualification requirements.  For a list of SIA's exemptions, visit http://www.the-sia.org.uk

If you have full exemption, you must contact BIIAB to request an Exemption Registration Form, providing your full name, address and date of birth. The form needs to be completed and returned to BIIAB so that your details can be sent to the SIA  to confirm your exemption. Failure to submit this form will mean that your licence application cannot be processed by the SIA.  The cost of obtaining exemption from BIIAB is £11.75 (including VAT).

Course Duration

4 Days or 6 Evenings

Assessment Method

There are two examinations, one for each unit. The first examination will consist of 40 multiple-choice questions, based on video scenarios. To pass you must answer correctly 24 out of 40 questions. The second examination will consist of 40 multiple-choice questions. To pass this exam you must answer correctly 28 out of 40 questions.

Accreditors

BIIAB

Who is the qualification for?

Door Supervisor

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