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Deliverers of Conflict Management Training

Course Information		Course Aim To develop an experienced trainer’s specialist knowledge, skills, and behaviours necessary to deliver a scenario based conflict management programme. The course is part of the National Qualifications Framework and is set at Level 3. Unit 1 – Understanding the Principles of Conflict Management Outcomes 1 – 4: * Assess and reduce the risk of violence in the work environment * Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation * Identify post incident support and report the circumstances to provide information for personal and organisational learning * Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings Unit 2 – Designing and delivering Conflict Management scenarios Outcomes 1 – 2: 1. Design relevant and effective scenarios for training in Conflict Management 2. Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training What are the entry requirements? Candidates are required to possess a minimum trainer qualification at level 3 on the national qualification framework. For example: City and Guilds 7302 (level 3) “Certificate in Delivering Learning, an Introduction”, or Cert. Ed.

Course Duration		3 Days

Assessment Method		Exam and Observation Assessment

Accreditors		City and Guilds

Who is the qualification for?		Security Industry Tutors