Complaints

Our commitment is to treat every complaint seriously and deal with it sympathetically and confidentially. We will always do all we reasonably can to sort out the complaint fairly and to your satisfaction, although there may be times when we cannot do exactly what you want.

If you are not satisfied with any aspect of the service or support you get from us, please:

write, call or e-mail ATC or speak to them in person.

explain what has gone wrong and why you are not satisfied.

say what you would like us to do about it.

Your ATC provider will have its own arrangements to investigate the problem. If they cannot put it right within 14 working days, they will tell you how to contact their management team. This team will review the complaint and, within another 14 working days, your ATC manager will let you know what can be done to put the situation right.

Customer Feeback

""To-Date we have sent four of our staff including myself on Nicky and her Team’s first aid training course. Having sat through many of these training courses in the past I personally expected the same old boring training. What a surprise I was in for. The course rocked, or should I say the course was the same, but the training technique was the best I had ever received. The way Nicky put across each stage of the course was refreshingly brilliant. After the days training I was eager to get home and chat to my lovely wife about the course. Knowing that after this course which to be honest is the same course I have taken several times in the past, I could actually help someone in difficulty in the street or in the office and maybe even be responsible for preserving a child’s life it makes me feel proud. Within a couple of days we had received the official training certificates and they are now mounted on the office wall. The cost of each course is very competitive; in fact, it cost me more to professionally mount the certificates than send 2 people on the course. Alun has just walked in and reminded me that he did in fact pull the head off little Anne during the day’s course, which we hope will not happen should he need to recall his training in the real world. Nicky from all the staff at Bransby IT, we would like to thank you and your team. I hope that every person on your course finds that the course was a waste of money… We never want to be put in a position where that small amount of money actually comes into use… But there is a massive chance that it will. Thanks Mat Jones Bransby IT Ltd" "

Mat Jones

Director

Bransby IT

Call: 0845 3011107

Complaints

Customer Feeback