Call: 0845 3011107

• Licensed Trade
  • Licensed Trade Consultancy
  • Licensing Act 2003 (Mandatory Licensing Conditions) Order 2010
  • Licensing Act 2003 (Mandatory Licensing Conditions) Order 2010
  • BIIAB Licensed Trade
    • BIIAB Award in Responsible Alcohol Retailing
    • Certificate in Alcohol Awareness
    • BIIAB Award for Personal Licence Holders
    • BIIAB Award for Designated Premises Supervisor
    • BIIAB Certificate for Licensing Practitioners
    • National Certificate for Drugs Awareness
    • BIIAB Award in Conflict Management
    • BII Profitable Business Portfolio
    • Managing the Night-Time Economy
    • Award for Music Promoters
    • Award in Assessment of Licensed Premises(Social Responsibility)
• Security
  • Security Industry (SIA)
    • SIA Door Supervisor Licence
    • Physical Intervention for Door Supervisors
    • Security Guards
    • Award in Conflict Management
• Trainer Development
  • Trainer Development
    • Preparing to Teach in the Lifelong Learning Sector
    • First Aid and AED Instructors Course
    • Manual Handlers (Including People) Instructors Course
    • Deliverers of Conflict Management Training
• Other
  • First Aid
    • First Aid at Work
    • Paediactric First Aid
    • Paediactric First Aid 12 Hours
    • Emergency First Aid at Work
  • Health & Safety
    • Award in Health and Safety in the Workplace
    • Basic Fire Awareness Training
    • Principles of Manual Handling

Customer Feeback

"The half day course for Designated Premises Supervisors was pitched at just the right level to give them a reminder of their roles and responsibilities under the Licensing Act 2003. Delegates were able to interact with each other and share best practice. The content of the session also gave them a useful insight into practical due diligence procedures they could employ at their premises. The session for staff at retails outlets gave them an overview of the legislation. It is surprising that many employees do not fully understand the legal implications of the licence operating at their premises and what could happen if breaches occur. Likewise the course brought home the implications of irresponsible selling of alcohol and the importance that serving staff have in controlling sales. The afternoon session on conflict management skills showed how to deal with difficult, intimidating and potentially dangerous customers. The majority of delegates went away saying that they would now change their approach to such situations having been made aware of how their own behaviour can sometimes fail to calm things down as well as sometimes inflame a situation. The trainers style worked for all of the delegates and the courses are something we would certainly consider running again, given sufficient funding. "
Kathryn Peters, Senior Trading Standards Officer, Caerphilly County Council